Jewelry purchased from stylegemnyc.com will have FREE Return Shipping 30 days from the date of delivery.
Keep the following guidelines in mind:
No questions asked 30-day full refund returns, guaranteed. Your diamond jewelry will arrive with an easy return label included in the package. If you are not completely satisfied for any reason, simply attach the return label to the your return packaging and call our customer service department toll free at 1-212- 8408404 for a Return Authorization Number and return shipping instructions.
- Jewelry items with a value of $75 or more must be returned using a traceable shipping method.
- Items valued more than $500 must also be insured.
- Fine Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Fine Jewelry must be returned in new, unworn condition, with original tags , and will undergo quality checks.
- All certificates of authenticity, grading, and appraisal must be returned with your merchandise.
- A 15% restocking fee will be applied to any items missing their original documentation.
Please make sure not to write the words Jewelry , Diamonds , rings , or any related words for security reasons.
To return your jewelry, follow our three step process:
1.Call us at 1-212-840-8404 for a Return Authorization Number. Write this code on the return label found at the bottom of your original invoice and affix the label to the outside of the box.
2.Place all the original packaging in the box.
3.On your invoice, if the price of the item you're returning is listed as:
-Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination. *
-More than $500: Ship your package via US Postal Service Registered Mailâ„¢, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached DiamondStudsOnly.* (FedEx will not insure merchandise over $500.)
Once your return is received, it will be reviewed by our Quality Assurance department. You will receive e-mail notification regarding your return or exchange within seven business days.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.
* STYLEGEMNYC.com will not be responsible for loss or damage of return shipments.